General
Account Questions
How Do I Update My Payment Info? How Do I Make Changes To My Subscriptions? How Do I View My Order History? To access your Carnivore Club account, go to our website (carnivoreclub.com) and click on the avatar symbol on the top right corner. You can ...
Is Our Meat Gluten, Nitrate, Nitrite, Lactose Free?
Here at Carnivore Club we strive to offer Premium Artisan crafted products not found in the standard retail environment. Most of the gourmet products offered are Gluten and Lactose free by nature of the process. However, since we offer so many ...
My Box Was Returned To Sender! Now What?
If your Carnivore Club order was marked as “Returned to Sender”, don’t worry — we’ll help you figure out what happened and get your order sorted out.Why Did This Happen? Orders can be returned to sender for a few common reasons: the shipping address ...
I Would Like To Be A Supplier
We're always looking for new artisans to promote to our Club Members. The most important requirement is that you have a unique product selection and that your products are shelf stable. If you're interested in becoming a featured supplier for ...
My Order Has Not Arrived. Where is it?
We know how exciting it is to get your Carnivore Club box — and we’re here to help if something seems delayed. If your order hasn’t arrived yet, here’s what to check:Step 1: Check Your Tracking Code As soon as your order ships, you’ll receive a ...
When Do Subscription Orders Ship?
Shipping Schedule We ship all subscription boxes during the first week of each month. You’ll receive a shipping confirmation and tracking number as soon as your box is on the way. Delivery times may vary slightly depending on your location, but most ...
How Do I Cancel My Subscription?
Your subscription will automatically renew each month unless and until you cancel it. We will charge the credit card you used to create your monthly renewal subscription or as otherwise directed by you. Your credit card will be charged on the 15th of ...
Refrigeration and Product Care
At Carnivore Club, we take product quality and food safety seriously — especially when it comes to shipping charcuterie and cured meats across Canada. Here’s what you need to know about storing and handling your meats once they arrive:Do the products ...
I Received the Wrong Items or Missing an Item.
We pack every box with care — but if something’s missing or completely inaccurate, we’ll fix it. If you’ve received your Carnivore Club box and it’s missing a product listed on your order confirmation, here’s what to do: Step 1: Double Check The Box ...
What Should I Do If My Product Arrives Damaged or Moldy
We take product quality seriously — and your box should arrive looking and tasting great. If you’ve received a product that appears damaged or moldy , or otherwise nott up to standard, here’s what to do:Step 1: Take Photos Please take clear photos ...
Where Do You Deliver?
We deliver anywhere in Canada — from the big cities to the small towns and everywhere in between. Whether you're in downtown Toronto, rural Alberta, or way out on the East Coast, Carnivore Club ships directly to your door. All of our curated meat ...