My Order Has Not Arrived. Where is it?

My Order Has Not Arrived. Where is it?

We know how exciting it is to get your Carnivore Club box — and we’re here to help if something seems delayed.

If your order hasn’t arrived yet, here’s what to check:

Step 1: Check Your Tracking Code

As soon as your order ships, you’ll receive a tracking email with a link to follow your package in real time. Didn’t see it? Try checking your spam, promotions, or junk folder just in case.

If you still can't find it, email us at support@carnivoreclub.co and we'll re-send it.

Step 2: Give It A Little Time

We ship all subscription boxes during the first week of each month.
Transit times vary depending on your location and carrier volume, but most deliveries arrive within 2–7 business days after shipping.

Marketplace orders (non-subscription) usually ship out within 1–2 business days of your order date.

Step 3: Still No Delivery?
If it's been more than:
  1. 7 business days after your tracking shows "shipped", or
  2. you suspect your package may be lost, delayed, or misdelivered
Please contact us at support@carnivoreclub.co with:
  1. your order number
  2. any tracking info you have
We'll investigate right away and make sure you are taken care of.

    • Related Articles

    • When Do Subscription Orders Ship?

      Shipping Schedule We ship all subscription boxes during the first week of each month. You’ll receive a shipping confirmation and tracking number as soon as your box is on the way. Delivery times may vary slightly depending on your location, but most ...

    • Where Do You Deliver?

      We deliver anywhere in Canada — from the big cities to the small towns and everywhere in between. Whether you're in downtown Toronto, rural Alberta, or way out on the East Coast, Carnivore Club ships directly to your door. All of our curated meat ...

    • My Box Was Returned To Sender! Now What?

      If your Carnivore Club order was marked as “Returned to Sender”, don’t worry — we’ll help you figure out what happened and get your order sorted out.Why Did This Happen? Orders can be returned to sender for a few common reasons: the shipping address ...

    • What Should I Do If My Product Arrives Damaged or Moldy

      We take product quality seriously — and your box should arrive looking and tasting great. If you’ve received a product that appears damaged or moldy , or otherwise nott up to standard, here’s what to do:Step 1: Take Photos Please take clear photos ...

    • I Received the Wrong Items or Missing an Item.

      We pack every box with care — but if something’s missing or completely inaccurate, we’ll fix it. If you’ve received your Carnivore Club box and it’s missing a product listed on your order confirmation, here’s what to do: Step 1: Double Check The Box ...